Privacy Policy
Effective date: September 28, 2026
Last updated: October 12, 2026
1. Who We Are
Vezlo operates the Vezlo app and is the controller of the personal information described here. Contact Vezlo at Vezlo@gmail.com. Use of the app is also governed by our Terms of Service.
2. Scope
This policy applies to the Vezlo iOS app, account and sleeve archive, manual condition cards, coin purchases, and support communications. The webpage displaying this policy is a static document and uses no cookies, analytics, or tracking.
3. Information We Collect
We collect the categories below for the stated purposes. Camera, photo library, and microphone access applies only when you use the corresponding feature and grant permission. Tracking permission is separate and optional.
| Category | Examples | Source | Purpose | Retention |
|---|---|---|---|---|
| Account information | Username, email address, account ID, password hash or sign-in token | You provide registration and sign-in details | Create and secure your account and restore your sleeve archive | While the account is active; deleted within 30 days after verified account closure, except records required by law |
| Sleeve and condition records | Record label, catalog number, purchase date, shelf location, protective cover, manual damage annotations, condition cards, care actions | You enter, photograph, mark, or save the details | Organize sleeves, compare inspections, and maintain a dated care history | Until you delete the item or account; removed within 30 days after a verified deletion request |
| Camera and photo library content | Selected photos of a sleeve's front, back, spine, and corners, including earlier comparison photos | You capture or choose images after granting access | Create condition cards and compare visible wear over time | Unsaved images are discarded when the action ends; saved images follow the sleeve-record period |
| Microphone content | Optional spoken notes about a sleeve's condition | You record a note after granting access | Attach context to a sleeve record | Unsaved audio is discarded when the action ends; saved notes follow the sleeve-record period |
| Device and usage information | Device type, app version, IP address, timestamps, error events, feature-use events, and coin-use events | Collected automatically as you use the app | Operate and secure the service, maintain coin balances, fulfill features, and diagnose faults | Operational logs for up to 90 days |
| Optional tracking information | Advertising identifier and offer interaction or attribution events, only if an optional offer measurement feature is enabled and you allow tracking | Collected after an iOS tracking permission choice | Measure optional record-collecting offers | No current collection; if enabled with consent, events are retained for up to 90 days |
| Purchase records | Apple purchase-success receipt, product identifier, transaction status, and coin balance | Apple and the app | Deliver coins, prevent duplicate fulfillment, and meet recordkeeping duties | While the account is active; required transaction records for up to 7 years where law requires |
| Support communications | Email address, message, attachments you send, and our reply | You contact us | Answer requests and document resolution | Up to 24 months after the last exchange, unless a legal claim requires longer |
Vezlo does not request contacts, precise location, or health information. We do not receive payment card numbers or your Apple ID password. Please avoid including unrelated personal information in sleeve photos or notes.
4. Account Information
You must register through the app and sign in to use Vezlo. We collect a username, email address, and the authentication credential for the method you select. If you register with a password, it is stored on the server as a protected hash rather than a readable password. Your account ID, authentication record, saved sleeve photos, catalog details, condition cards, spoken or written notes, and care history are stored on Vezlo's servers. We use the account record to authenticate you and restore your archive.
You can edit or remove saved sleeve records in the app. Use Delete Account in account settings to request deletion of your server account, associated archive, and app-stored data on that device; email Vezlo@gmail.com for help. We delete account data within 30 days of a verified request, except records that applicable law requires us to retain. If you used Vezlo on another device, remove the app or local copies there too.
5. How We Use Information and Legal Bases
Where a legal basis is required, each use rests on the basis stated here:
- Performance of a contract: register and sign in to your account, store sleeve records and saved notes, provide comparisons and a care timeline, maintain coin balances, and fulfill purchases.
- Consent: access selected camera images, photo library images, or microphone recordings and, if later enabled, measure optional offers using tracking information. You may withdraw consent.
- Legitimate interests: protect accounts, prevent misuse and duplicate purchase fulfillment, diagnose errors, and respond to support requests, balanced against your rights.
- Legal obligations: maintain records required for tax and accounting, respond to valid privacy requests, and comply with lawful requests from authorities.
6. Manual Condition Records
Vezlo does not use automated or AI-based damage analysis. You decide which sleeve areas to mark, select the damage type and severity, and confirm every condition record. Saved photos, annotations, spoken notes, comparisons, and care actions remain part of your archive until you delete the related item or account, subject to the retention periods above.
7. How We Share Information
Vezlo uses its own server-side account service to store and manage your archive. We disclose information only to these named services for their stated roles:
- Apple: processes one-time in-app purchases and sends purchase-success information used to credit coins; iOS also controls permission choices.
We may also disclose information at your direction, when law requires it, to protect users or the service from fraud or harm, or in a merger or acquisition with appropriate safeguards and notice where required. We do not sell personal information or share it for cross-context behavioral advertising.
8. Tracking and Advertising
Vezlo may display an iOS tracking permission request for optional record-collecting offers. At present, Vezlo does not collect activity across other companies' apps or websites or send an advertising identifier to an ad network. If offer measurement is introduced, we will first identify what activity is measured and its recipient in an updated policy, then request iOS App Tracking Transparency permission before collecting it. Without that permission, no cross-app or cross-site tracking occurs. Sleeve archive and care features do not depend on tracking.
You can deny or later change tracking permission in iOS Settings > Privacy & Security > Tracking > Vezlo. We do not use tracking information to target ads across contexts, and we do not sell or share personal information for cross-context behavioral advertising.
9. Payments
Coins are used for in-app archive and care features, including condition-card filing, spoken-note storage, comparison sessions, care-plan refreshes, collector reports, monthly challenges, and permanent theme unlocks. The app shows the coin cost before each action. Coins are sold only through one-time consumable in-app purchases processed by Apple. Vezlo receives a purchase-success receipt and transaction status to credit coins and maintain your balance, but not your card number or Apple ID password. Apple handles payment and refund requests under App Store policies, without limiting mandatory rights under applicable law.
10. Data Retention
The table in Section 3 states the period for each category. Account details and saved sleeve records stay until you remove them or close your account, then are deleted within 30 days of a verified request. Unsaved captures and recordings are discarded when the action ends. Operational logs are kept for no more than 90 days; no tracking events are currently collected, but any future consented events would be kept for no more than 90 days. Support emails are kept for no more than 24 months after the last exchange. Required transaction records may be kept for up to 7 years where law requires. Local copies remain on your device until you clear them, delete the account in the app on that device, or uninstall the app. At the end of a period, we delete or de-identify data unless mandatory retention or a legal hold applies.
11. International Transfers
Vezlo and Apple may process data in the United States or other countries outside your place of residence. Privacy laws there may differ. Where transfers of European Economic Area or United Kingdom personal data need a legal transfer mechanism, we use applicable standard contractual clauses or another lawful safeguard and provide information about it on request.
12. Your Rights
Depending on where you live, you may request access to, correction, deletion, or export of your information and withdraw consent for optional processing. You can edit or delete saved records and initiate account deletion in the app. You can revoke camera, photo library, microphone, or tracking access in iOS Settings.
People in the European Economic Area or United Kingdom may also request restriction of processing, object to processing based on legitimate interests, and complain to a data protection authority. People in California or other United States states with applicable rights may request to know what we collect and disclose, request deletion or correction, and opt out of any sale, sharing, or targeted advertising where such processing exists. We currently do not sell or share data for targeted advertising. We will not discriminate against you for exercising rights. You may use an authorized agent where law permits and appeal a denied request where an appeal right applies.
Send a request to Vezlo@gmail.com with the subject "Vezlo - Privacy Inquiry" or use the relevant in-app control. We may verify your identity before responding. We aim to respond within 30 days, or within 45 days for California requests, subject to legally permitted extensions. Deleting your account removes server records and clears app-stored data on the device used for the request, subject to the limited legal retention stated above.
13. Security
Vezlo uses encryption in transit, access controls for server records, and limits access to information needed to operate and support the service. No method of transmission or storage is completely secure. If you suspect unauthorized account access, contact us promptly.
14. Children's Privacy
Vezlo is not directed to children under 13 and does not knowingly collect their personal information. If we learn that a user is under 13, we will promptly delete the account and associated personal information except where limited retention is legally required. Parents or guardians may contact us about a child's data.
15. Changes to This Policy
We may update this policy when Vezlo, data practices, or applicable law changes. We will update the Last updated date above and give in-app notice before a material change takes effect where required. If a new processing purpose requires consent, we will request it before that processing begins.
16. Contact
Operator and data controller: Vezlo
Email: Vezlo@gmail.com
For privacy questions or requests, use the email subject "Vezlo - Privacy Inquiry."